MKZ Group Inc – Terms & Conditions & Disclaimers

 

    1. Introduction
      Welcome to MKZ Group Inc. We are pleased to provide you with our hardwood refinishing services,
      specifically in screen and recoat, which can enhance the appearance of your hardwood floors. Please
      read these terms and conditions carefully before engaging our services.

    1. Service Description
      MKZ Group Inc specializes in hardwood refinishing through the process of screen and recoat. This
      process involves lightly abrading the existing finish, followed by applying a new coat of finish to
      revitalize your hardwood floors. We do not offer full hardwood sanding services and as a result our
      services will not be suitable for you if your floor has any of the following.
      ➢ Severe water damage
      ➢ Deep scratches and gouges
      ➢ If you want to change from one color to another
      Any of the above issues will require your floor to be fully sanded. A service we do not provide.

    1. Preparation and Clearing
      Prior to our arrival, we expect the area to be refinished to be clear of all furniture and equipment. MKZ
      Group Inc. does not provide moving services, and the customer is responsible for preparing the work
      area. We will not be liable for any damage or loss of personal items left in the area to be refinished.

    1. Quotes and Estimates
      All quotes and estimates provided by MKZ Group Inc. are based on the information provided by the
      customer and may be subject to change after an in-person inspection if necessary. Any additional work
      or materials required will be communicated and agreed upon with the customer before proceeding.

    1. Scheduling and Payment
      We will work with you to schedule a suitable time for the screen and recoat service. Payment terms and
      pricing will be discussed during the initial consultation. MKZ Group Inc. typically requires a deposit
      before commencing work.

    1. Cancellation and Rescheduling
      If you need to cancel or reschedule a service appointment, we require at least 24hrs notice to avoid a
      cancellation fee. If the service is canceled without sufficient notice, the deposit may be forfeited.

    1. Completion and Inspection
      Once the screen and recoat service is completed, we encourage you to inspect the work with us to
      ensure your satisfaction. If there are any concerns or issues, please notify us within 3 business days after
      the service date and will gladly come and perform touch ups as required.

    1. Warranty
      MKZ Group Inc used superior product that will last for several years if maintained properly. This
      warranty covers defects in workmanship and materials and is subject to proper care and maintenance. If
      an issue arises within the warranty period, please contact us promptly.

    1. Limitation of Liability
      MKZ Group Inc. shall not be liable for any incidental, consequential, or special damages related to our
      services. Our liability is limited to the cost of the service provided.

    1. Governing Law
      These terms and conditions are governed by the laws of Ontario. Any disputes shall be resolved in the
      appropriate courts of that jurisdiction.

    1. Changes to Terms and Conditions
      MKZ Group Inc. reserves the right to modify these terms and conditions at any time. Updated terms will
      be posted on our website or provided upon request.
      By engaging our services, you agree to abide by these terms and conditions. If you have any questions or
      concerns, please feel free to contact us.
      Thank you for choosing MKZ Group Inc. for your hardwood refinishing needs. We look forward to
      enhancing the beauty of your hardwood floors!
      Disclaimers Screen & Recoat / Wax Removal
      Light Sanding Service:
      Please be aware that light sanding is not intended to address certain conditions on hardwood floors, as it is a maintenance service rather than a full sanding service. The following conditions may not be fully remedied by light sanding:

    1. Severe stains resulting from water, urine, pet, or oil damage.

    1. Deep scratches and gouges that penetrate deep into hardwood floors.

    1. As this is not a comprehensive sanding service, anticipate an improvement of 70% to 80% upon completion of the service.
      Kindly consider these limitations when engaging our light sanding services for your hardwood floors.
      Wax/Cleaning Removal:
      Kindly be advised that during the wax removal process from Engineered Floors, it is important to note that due to the thin veneer wear layer on the wood plank boards, there is a propensity for the boards to swell and experience color loss at the joints. This occurs as a result of moisture infiltration between the boards. Additionally, it is crucial to acknowledge that the wax removal process may lead to the emulsification of paint on the baseboards and quarter rounds. We recommend either taping off or removing baseboards and quarter rounds prior to our arrival, or arranging for their repainting post-service, as it is impractical to prevent emulsification contact with these surfaces. Please be aware that MKZ Group cannot assume responsibility for any issues arising from these circumstances.
      Please note that by going forward with our services. You have agreed to the above disclaimers/Terms and Conditions. Thank you.
      MKZ Group Inc.